Why Would You Want to Text a Librarian?
Hekman Library uses the virtual reference software LibraryH3lp to connect with patrons who are on the go and need a quick answer to a simple question. Our phone number is 616-214-3355.
We implemented LIbraryH3lp's chat function two years ago, and soon after that we added SMS, or "text-a-librarian." It has taken off slowly - maybe because students wonder why they'd ever want to to text a librarian!
We understand the hesitation, but we also know how mobile students are; sometimes it's not possible to make it to the library or search the library's website via a smartphone.
With text-a-librarian, our professional staff can provide quick answers, links to articles/references, and more, by messaging back and forth with our patrons in real time. We know it's not for everyone, but we also believe it's good to be where our users are - on your smartphones and other mobile devices.