The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. It is updated each quarter with new measures for different sectors of the economy replacing data from the prior year. The overall ACSI score for a given quarter factors in scores from about 200 companies in 43 industries and from government agencies over the previous four quarters. The Index is produced by the University of Michigan's Ross School of Business in partnership with the American Society for Quality and CFI Group, and is supported in part by ForeSee Results, corporate sponsor for the e-commerce and e-business measurements.
A guide compiled by the Carnegie Library of Pittsburgh that "lists types of small businesses and a corresponding sample business plan, profile or book about the business with sources provided after each entry." Links are provided to many free online plans. Print resources identified are those housed in the Carnegie Library, but that may also be available at Hekman.
Considered one of the most useful and widely read business news magazines covering business trends and developments in management, markets, industries, companies, international business, regions, the environment, government, etc.
Outstanding in its comprehensiveness. Includes best practices, management checklists, outstanding business thinkers/gurus, encyclopedic coverage of business topics, and extensive identification of additional business information sources.
While not a scholarly journal, The Economist is acknowledged as one of the most important international periodicals, covering all economies around the world, and is monitoried by anyone involved in international business.
Extensive and reliable full text information about companies required
by law to file forms with the U. S. Securities and Exchange Commission
(SEC), including financial performance, acquisitions, and major
This 2 volume work edited by Steven G. Rogelberg and published by Sage, provides extensive coverage or I/O pscyhology, including many areas of interest to Human Resources and Organizational Development professionals, including subject like Job Performance Models, Organizational Behavior , and Employee Assistance Programs. Each essay is signed and includes a bibliography for futher reading. A good place to get acquainted with core concepts.
This business and management monthly, known perhaps best for its Fortune 500 and Fortune 1000 surveys, contains thoroughly researched and interestingly written articles covering companies, executives, economic and financial “problems,” industries, cities, new products and technological developments.
General Business File ASAP provides complete bibliographic information, abstracts or contents to over 20 million English language articles from approximately 3500 trade and academic publications from around the world. Includes analysis of company performance and activity, industry events and trends as well as the latest in management, economics and politics.
U. S. International Trade Commission. -- Each commodity/industry report contains information on product uses, U.S. and foreign producers, customs treatment, and factors affecting trends in consumption, production, trade and competitiveness of U.S. industries in domestic and foreign markets.
Contains more than 2,000 entries for 511 NAICS (formerly SIC) codes, covering corporate, brand, product, service and commodity market shares for both the private and public sectors. This is a source for competitive analysis, but information should be verified with other, more primary sources (like annual reports).
Fulltext is available up to about a week ago. Searching for articles is possible for the entire NYT, but the actual article must be acquired through some other means. The library does have the entire NYT on microfilm. Ask at the Research Assistance Desk, 2nd floor.
RIA Checkpoint is an important accounting resource, delivering
comprehensive tax and accounting content from leading industry experts
like RIA, WG&L, IBFD, EBIA and more. It also integrates content
with additional tools.
Note: This resource requires users to register for an account from a computer on the college campus before use. Read the full annotation for instructions.
The U.S. International Trade Commission is an independent, nonpartisan, quasi-judicial federal agency that provides trade expertise to both the legislative and executive branches of government, determines the impact of imports on U.S. industries, and directs actions against certain unfair trade practices, such as patent, trademark, and copyright infringement.